The Information Commissioner’s Office (ICO) has fined Yes Consumer Solutions Limited (YSL) £170,000 for making unsolicited direct marketing calls to customers registered with the Telephone Preference Service (TPS). 

During a 12 month period between October 2018 and October 2019, YSL had contacted almost 200,000 people without their consent - despite having the ability to check their marketing lists against the TPS. 

The ICO received 13 complaints from members of the public, who also complained to the TPS. One complaint stated that YSL called 5 to 6 times a day. 

Contacting people who have been registered with the TPS for longer than 28 days is a violation against the Privacy and Electronic Communications Regulations (PECR). 

Andy Curry, ICO Head of Investigations, said: 

“People who register with the TPS do not expect to then receive nuisance calls, particularly not ones selling nuisance call blockers.

“Yes Consumer Solutions Limited should have known that they needed to check their marketing lists against the TPS. They had the means to do so. That is basic good practice.

“We hope this fine shows the importance of reporting nuisance calls, texts and emails to us. Every complaint matters, and we will continue take action to stop nuisance marketers.”

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