Chief Information Officer

Jermaine Henson

Improved the business management posture of the IT organization through a well understood strategy, purposeful planning, and financial discipline. Nominated for the Emerging Leader program at Nationwide Insurance which included specialized leadership and management training. Participated in the Quest leadership program led by Korn Ferry consulting. Specialties: Agile learner that picks up on new ideas quickly and can turn those concepts into executable initiatives. The Claims & Enterprise Contact Center CIO will partner with the business to strategize and formulate a Claims and Contact Center transformation for the next 5 years. The agenda includes a multi-faceted transformational strategy that drives superior claim outcomes and a world class customer experience through cutting edge technology, data and digital capabilities. Responsible for bringing Claims, Contact Center and Digital Enablement together through strong, passionate leadership working alongside empowered and dedicated teams.

Current Role

  • Company Name: The Hartford
  • Job Title: CIO, Claims & Enterprise Contact Center
  • Start Date: June 2022
  • Company Industry: Financial Services
  • Location: Columbus, Ohio, United States

Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy.


Previous Company:

  • Company Name:  Nationwide
  • Job Title:  Vice President of Software Development Services
  • Start Date:  September 2019